Please note these terms are different from our standard Terms and Conditions.
Included in costs: Meals as noted, each night in double occupancy accommodations, land transfers between components, English speaking guides, park or site entry fees, surface transport, equipment other than personal gear, government tax, in-country ticket reconfirmation and check-in assistance (where permitted), complete pre-departure packet, toll-free pre-departure phone assistance.
Not included in costs: Meals not noted as included, gratuities, beverages (except tea or coffee at meals), international or domestic airfare unless specified, airport departure taxes not included with air tickets, visas, itinerary changes after confirmation, any services not included in itinerary, any costs incurred due to canceled or delayed flights, acts of nature or other happenings beyond our control, or other costs as are more fully described in Journeys Terms & Conditions.
Deposit and payment schedule: $800 non-refundable deposit per person per trip or the applicable amount based on the trip and the proximity of the departure date. A second deposit of $800 per person is due four months prior to departure, and final payment for land arrangements is due 60 days prior to departure. Airlines require full payment when tickets are issued. The deposit may be made by Visa, Master Card, American Express, or check, and the Reservation Form may be submitted by fax, mail, or via our website.
Cancelation Policy: If you must cancel before departure, money will be returned less the cancellation fees as follows:
60 days or more $600 non refundable deposit
30-59 days $50% of land cost
0-29 days $100% of land cost
Transfer Fees: If you want to change your tour dates, the following fees apply:
60 or more days prior to departure: $150 per person
59-30 days prior to departure: $300 per person
29 to 8 days prior to departure: $400 per person
7 to 0 days prior to departure: $600 per person
*Transfers are only valid until the end of the next year (e.g., if you cancel in 2012, you must travel on a departure date by December 2013). In addition to the transfer fee, if there is an increase in the rate of the trip, from one year to the next, you are responsible for paying the difference.
*Transfer fees are charged at the time the new departure date is confirmed. You do not have to decide at that time which future departure date you would like to join, however, your trip must be taken by December of the next year.
Insurance: We REQUIRE a valid and enforceable* insurance policy for medical expense and emergency evacuation/repatriation for the duration of the trip. Any rescue, evacuation, repatriation and/or medical costs that may be required during a program including, but not limited to, cost of aircraft, must be paid by the guest. All guests are required to provide valid proof of insurance at time of final payment of their trip.
In consideration of the normal nuances and situations regarding travel in general, we highly recommend that every traveler purchase travel insurance that covers events like baggage loss, cancellations/interruption and trip delays. We recommend Travelex Insurance, also accessible at: www.journeysinternational.com/sign_up/. For fastest service, enter your location number (22-0398) into the Quick Enrollment box and click “Go”. Or, reach them by phone at 800-228-9792. There are significant benefits in obtaining this insurance within 21 days of your original trip deposit.
In the case that a guest abandons the trip by choice or as a consequence of medical emergency protocol (which allows the guide or resident doctor to deny further participation of a guest on a trip), we will issue no refunds on the trip cost. Alternative plans can be arranged at additional costs to the guest.
*Some insurance providers discriminate between “Standard Travel Activities” and “Adventure Travel Activities”,
for enforceability of medical coverage. Guests should make sure that the insurance policy acquired includes
coverage for “Adventure Travel Activities” or similar.
Air fares: Journeys can make complete air arrangements applicable to your trip as noted in this itinerary. If you wish to redeem frequent flyer mileage or arrange flights directly with the airline, you may do so on your own at no penalty. If you do, please consult with us on exact arrival and departure dates and times before having your tickets issued to avoid errors.
Itinerary Change Fee: There will be a $40 fee for changes once an itinerary has been confirmed and approved. Additional cancellation penalties or change fees may apply as per our terms and conditions. The passenger is responsible for such fees.